Shipping policy
Shipping Policy
Ozomatli Design, Inc.™
Thank you for shopping with Ozomatli Design, Inc.™. We are committed to providing quality products and reliable service. Please review our shipping policy carefully before placing an order.
Order Processing
Orders are processed as quickly as possible after payment is received. Processing times may vary depending on product availability, order volume, holidays, and carrier delays.
Once your order has been processed and shipped, you may receive tracking information by email if tracking is available for your order.
Shipping Times
Shipping times may vary depending on the destination, shipping carrier, and selected shipping method. Ozomatli Design, Inc.™ is not responsible for delays caused by shipping carriers, weather conditions, customs processing, incorrect addresses, or circumstances outside of our control.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
Ozomatli Design, Inc.™ is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
Damaged Packages or Items
If your item or package arrives damaged, please document the incident immediately.
Before opening the package, or as soon as damage is noticed, please take clear photos of:
The outside of the package
Any visible damage to the packaging
The product inside the package
Any damaged item, label, or shipping material
You must contact Customer Care Support by email at customercare1@ozomatlidesigninc.com to notify us of the event. Please include your order number, photos of the damage, and a brief description of the issue.
Damage claims must be reported as soon as possible after delivery so we can review the situation and assist you properly.
Returns and Package Condition
Returned packages must be sent back in good condition. Items should be returned in their original condition, including any original packaging, tags, accessories, or materials when applicable.
Customers must contact Customer Care Support before sending any return. Returns sent without prior communication may not be accepted.
Return Address
Approved returns should be sent to:
ATT: Jose Fuentes
Ozomatli Design, Inc.™
6500 Santa Teresa Boulevard
San Jose, CA 95119
USA
Customer Care Contact Information
For shipping questions, damaged package reports, or return instructions, please contact:
Ozomatli Design, Inc.™ Customer Care Support
Email: customercare1@ozomatlidesigninc.com
Phone: 951-381-9595
Additional Shipping Policy Information
To read more about our shipping policy, please visit:
Ozomatli Design Inc. Shopify Store http://ozomatli-design-inc.myshopify.com
Ozomatli Design Inc. Website http://ozomatlidesigninc.com
Policy Updates
Ozomatli Design, Inc.™ reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website. Customers are encouraged to review this policy periodically for the latest information.